How do we quote and work?
We start by looking at the roof. We do not quote over the phone for anything that matters, because the cause of a leak is rarely obvious from a description. Once we have seen the roof, we put the scope in writing, including what is covered and what could change if hidden damage turns up.
We explain the options, including the cheaper ones where they make sense. If a repair is the honest answer, we say so. If the roof has reached the end of its life, we explain why. You decide what happens next.
We encourage you to ask any contractor about licensing, insurance and written contracts. In NSW those rules matter, and you should check them with NSW Fair Trading.
